Hassle-free returns within 30 days
Last updated: 24 April 2026
This Returns Policy applies to purchases made from Pococo through pococo.uk.
If you change your mind, you may return an unused item in its original packaging within 30 days of the date of delivery. The item must be in resalable condition, with all accessories and documentation included. We reserve the right to refuse a change-of-mind return if these conditions are not met.
If your product is faulty, damaged in transit, or not as described, contact us as soon as possible at [email protected] with your order number (for example, POCO-…) and photos if helpful. We will provide a remedy (repair, replacement, or refund) in line with applicable consumer law.
Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed to your original payment method within approximately 5–10 business days, depending on your bank or card issuer.
Pococo products come with a 2-year manufacturer warranty against defects in materials and workmanship. This warranty is in addition to your statutory rights. Retain your order confirmation as proof of purchase.
Returns and warranty enquiries: [email protected].
